Intelligent Copilots
In-product assistants that draft, summarise, recommend and complete tasks inside the screen where the work already happens.
Products designed around intelligence from the first sketch, not retrofitted with a chatbot
Most AI features arrive as an afterthought: a chat box added to an existing screen and wired to a model API, with no plan for what happens when the answer is wrong, slow or expensive. An AI-native application starts from the opposite end. The workflow, the interface, the data the model may see, the actions it may take and the way a person stays in control are designed together, before the first line of code is written.
We build AI-native web and mobile products - copilots, knowledge assistants, agentic workflow tools and intelligent SaaS - with model orchestration, grounded retrieval, human approval, evaluation and cost controls built into the architecture. The aim is a product people rely on every day, not a demo that only works on rehearsed inputs.
Map users, jobs to be done, data sources and model boundaries before build starts. We define what the AI decides, what a person approves, and which fallback runs when a model is unavailable or unsure.
Contextual assistants embedded in the workflow: drafting, summarising, recommending and completing tasks in place, with streaming responses, editable output and clear user control.
Prompt management, structured output, tool calling and model routing across OpenAI, Anthropic Claude, Azure OpenAI or self-hosted open models, chosen per task for quality, latency, cost and data privacy.
Retrieval over your documents, databases and wikis with permission-aware access, source citations and freshness controls, so answers are grounded in your data and traceable to it.
Let the app call CRMs, ERPs, ticketing systems and internal APIs through scoped permissions, approval gates and audit logs, so it completes real work without unlimited autonomy.
Evaluation sets, regression tests for prompts and models, guardrails, usage analytics and cost dashboards, so quality is measured before release and watched after it.
One architecture supports very different products. These are the categories we are asked for most often.
In-product assistants that draft, summarise, recommend and complete tasks inside the screen where the work already happens.
Question answering over policies, contracts, manuals and project history, with citations back to the source passage.
Multi-tenant products where AI is the core value: per-customer data isolation, usage metering and plan-based limits built in.
Applications that plan and execute multi-step work across your systems under explicit approval rules and a complete audit trail.
Support, onboarding and booking experiences that resolve requests end to end and hand over to a person, with full context, when needed.
iOS and Android apps using voice, camera and on-device or cloud models, designed for unreliable connectivity and real-world input.
Adding a model to an existing screen and designing a product around one lead to very different results. This is where they diverge.
| Aspect | AI added to an existing app | AI-native app |
|---|---|---|
| Starting point | A feature request on a screen that already exists | The user job to be done, redesigned around what AI can take over |
| Role of the model | One API call behind a button | Orchestrated across models, retrieval and tools |
| Data access | Whatever is convenient to paste into the prompt | Permission-aware retrieval scoped to the user and the task |
| Human control | Accept or discard the answer | Review, edit, approve and undo built into the flow |
| Quality | Judged by eye during demos | Evaluation sets and regression tests before every release |
| Cost | Discovered on the invoice | Budgets, caching and model routing designed in from day one |
| After launch | Prompts drift unnoticed | Monitored, versioned and improved from real usage |
Every product we deliver is organised into five layers. Each can be tested, replaced and scaled on its own, which keeps the system maintainable as models change.
Web and mobile interface, copilot panels, streaming output, editable results, and voice or file input.
Prompt and workflow management, model routing, tool calling, memory and approval gates.
Hosted, private-cloud or self-hosted language models and specialised models, selected per task for quality, latency and cost.
Vector and relational stores with connectors to documents, databases and business systems, plus permission-aware retrieval.
Evaluation, guardrails, audit logs, usage and cost analytics, and prompt and model versioning.
Workflow, interface and model behaviour are designed together, so intelligence is part of how the product works rather than a panel beside it.
Grounding in your data, citations, output validation, confidence handling and human review make every answer easier to verify.
Model routing, caching, token budgets and per-feature cost tracking keep production economics visible and controllable.
Scoped tool access and approval boundaries let the app complete real work without handing a model unlimited control.
Define users, jobs to be done, data sources, AI boundaries and the measures that will show the product is working.
Build a realistic AI workflow and test it against real tasks, edge cases and cost targets before committing to a full build.
Develop the interface, model layer, integrations, permissions and monitoring as one system, with evaluation running on every change.
Release with analytics, feedback capture and prompt and model iteration, so reliability improves from real usage.
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